Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you fill out a contact form, chat with our virtual assistant, request a demo, or otherwise communicate with us. This may include your name, phone number, email address, company name, city, the services you're interested in, project type, and any messages or details you choose to share.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and referring URLs, through cookies and similar technologies.

2. How We Use Your Information

• To respond to your enquiries and provide quotes or demos for our VR, AR, 3D rendering, and immersive technology services.
• To contact you via phone, WhatsApp, or email regarding your project requirements.
• To improve our website, services, and customer experience.
• To send updates, offers, or marketing communications, where permitted, and which you may opt out of at any time.
• To comply with legal obligations and protect the rights, property, and safety of CYMAX, our clients, and the public.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you (such as CRM, communication, or analytics providers), provided those parties agree to keep this information confidential. We may also disclose information where required by law, regulation, or legal process.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You may request access to, correction of, or deletion of your personal information held by us at any time by contacting us using the details below. We will respond to such requests in accordance with applicable law.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.